Manager of Member Services and Support
I’m responsible for ensuring our members are well supported. Bringing 25 years’ experience in the communications, marketing, media and non-profit industry – with 15 of those spent with HERA.
I’m responsible for the successful delivery of our library resources to our members, supervision of our administration team, internal IT support and facilities & member management.
To deliver value adding services means we’re supporting and collaborating with our members to deliver smarter solutions that drive our industry forward. So improving members’ value from their membership is a continual core mission for my team.
I’ve effectively contributed to several key events such as the Future Forum (formerly Metals Industry Conferences) and awards dinners to help recognise engineering stars across various sectors. Ongoing projects I continue to work on include fine-tuning membership benefits/services (library, events admin), communicating matters of importance to the membership, along with the management of our membership database, website and IT facilities – arming our team with tools to have an in-depth understanding of our members and how we can bring value to their membership in our organisation.
I’m proud to work at HERA, where we play a meaningful role in the metals industry by cultivating government support to strengthen our position as the industry voice – delivering well-deserved recognition to our members and their incredible achievements.