Manager Customer Experience
I am responsible for ensuring our members are well supported. This includes successful delivery of our library resources to members, supervision of our administration team, internal IT support, facilities management and membership management. To deliver value-adding services means we’re supporting and collaborating with our members to deliver smarter solutions that drive our industry forward. So improving members’ value from their membership is a continual core mission for my team.
Previously with Steel Construction NZ (SCNZ), I bring customer service improvements, broad-ranging admin support, strategy and relevant experience liaising with fabricators, students and design engineers in our industry.
I’ve contributed to several key events such as the HERA Future Forum (formerly Metals Industry Conference) and 2020 awards dinner to help recognise engineering stars across various sectors. Ongoing projects I will carry out include fine-tuning membership benefits/services (library, events admin), communicating matters of importance to the membership, along with the management of our membership database, website and IT facilities – providing our team with tools to have an in-depth understanding of our members and how we can bring value to their membership in our organisation.
I’m proud to work at HERA, where we play a meaningful role in the metals industry by cultivating government support to strengthen our position as the industry voice – delivering well-deserved recognition to our members and their incredible achievements.